Refund policy

General Return/Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it: un-machine-washed, unsoiled or damaged, and in its original packaging (opened is fine, just return it with the box it came in). You also must request the return using the same email address with which you placed the order.

To start a return, you can contact us at info@fireflybazaartx.com. We will provide you with the mailing address for the return in the correspondence.

If your return is accepted, you will receive instructions on how and where to send your package, and shipping fees will be the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted, and will be re-sold in our shop with no refund to you.

You can always contact us for any return questions at info@fireflybazaartx.com.

We know returns aren’t always ideal, but we’re here to make the process as smooth as possible. If you have any questions or need help with your return, don’t hesitate to contact our customer service team. We’re always happy to assist!

Mystery Blanket Policy
If you hate the blanket Firefly Bazaar (Karissa) chooses, you will send it back in the same box (you may keep the enclosed stickers), and choose a new one for yourself, with your own topside/underside selections which she will make at no extra cost, you will just pay the return shipping. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are happy to repair any sewing defects, we will require photos of said defects and a conversation beforehand (email us!), and the customer will need to ship the item back, Shop will provide pre-paid shipping label. Otherwise Shop can help you locate a sewist in your area who can make the repair, if you don't want to ship it.

Exceptions / non-returnable items
Certain types of items cannot be returned, like cloaks and true-custom products (such as baby blanket restore projects, special request orders or personalized items), or highly specific You Choose items that wouldn't likely re-sell in the shop. Please get in touch if you have questions or concerns about your specific item. 

We cannot accept returns on sale items or gift cards.

Change your Mind before your item is made? 
Restocking Fee Policy 

We totally get it—sometimes you change your mind, and that's okay! However, because our business is built on with custom-ordered fabric just for you, we have a restocking fee in place to help cover our cost preparing the item (underside fabric) and to sell at the lower, ready-made market price.

Why the Restocking Fee? 

If you've selected a custom fabric for your cloak or blanket, and later change your mind before receiving your order, but after we've already received your fabric, a $60 restocking fee per item will apply in order to switch to your new selection(s).

The restocking fee is $60 and goes toward the backing of the new item as well as the time it takes to create said item to list for sale. Note: the restocking fee will not be credited toward your new fabric choice.

We appreciate your understanding and support of our small business! If you have any questions, don’t hesitate to reach out—we're always happy to help find the best option for you.

Exchanges
If you want to exchange the item for a different item in our store, you must first contact us for a shipping address for the return, send back the item you have, and make a separate purchase for the new item. We cannot start creation/sending of any items until they are ordered through our Shop.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@fireflybazaartx.com.